1. To confirm an order, it is imperative to accept the provided quotation. This acceptance marks the initial agreement between the customer and the supplier, setting the framework for the forthcoming transaction.
2. Following the acceptance, an initial payment of 50% of the total order value is required. This partial payment is crucial as it signifies the customer’s commitment and enables the supplier to begin processing and preparing the order. Delays in making this payment can result in setbacks in the order preparation process, potentially affecting the delivery schedule. 
3. Once the initial payment is received, you will receive an order confirmation via email. This confirmation will include details of your order, payment receipt, and an estimated timeline for the order fulfillment. It is advisable to review this confirmation for accuracy and immediately report any discrepancies to our customer service team.
4. The remaining 50% of the total order value is due when the products are fully prepared and ready for shipping. At this stage, the customer will be notified, and the final payment should be made without delay to avoid any interruptions in the delivery process. Prompt payment ensures that the shipping and delivery phases proceed without any hindrances, facilitating a seamless transition from order preparation to product receipt.

We offer multiple payment methods for your convenience, including credit card payments, bank transfers, and online payment platforms. Detailed instructions for each method will be provided in the payment notification emails. 

In summary, the order confirmation and payment process is designed to be straightforward and transparent. By adhering to the payment schedule and promptly addressing any issues, you can ensure a seamless order experience from start to finish. Should you have any questions or require assistance at any stage, our dedicated customer service team is always ready to help.

shipping timeline

FOB (Free On Board): When opting for FOB shipping, the estimated readiness for shipping is approximately 4 weeks from the date of quotation acceptance and receipt of the initial 50% payment. This timeline accommodates the necessary preparations and ensures that your goods are ready for shipment from the designated port.

DDP (Delivered Duty Paid) and CIF (Cost, Insurance, and Freight): For DDP and CIF shipping methods, the estimated shipping time extends to 8-9 weeks from the date of quotation acceptance and receipt of the initial 50% payment. This period accounts for comprehensive logistics coordination, including insurance and freight arrangements to deliver the goods to the designated port.

shipping methods

FOB (Free On Board): Under the FOB shipping method, we manage all logistics up to the port of loading. Once the goods reach the port, all subsequent shipping costs, risks, and responsibilities are transferred to you, the buyer, before the goods are loaded onto the vessel. This method requires you to handle the transport from the port of loading to the final destination.

DDP (Delivered Duty Paid) and CIF (Cost, Insurance, and Freight): These methods entail a more comprehensive service where we cover the shipping costs, insurance, and freight until the goods arrive at the designated port. Upon arrival, you will settle the total cost of shipping. For DDP, we take on additional responsibilities, including customs clearance and delivery to your specified location.

shipping coordination and documentation

Once the products are ready for shipping, coordination becomes essential. We will confirm shipping details and provide the final invoice for the remaining 50% payment.

• For FOB and CIF shipments, necessary shipping documentation such as the bill of lading, packing list, and commercial invoice will be provided to facilitate customs clearance.
• For DDP shipping, we will handle all shipping documentation and customs clearance processes, ensuring a smoother delivery experience.

tracking and receiving the shipment

To keep you informed, we provide a tracking number and relevant shipping information to monitor the progress of your shipment. It’s essential to have a designated individual available at the delivery location to receive and inspect the shipment upon arrival. This step is crucial to avoid delays or additional costs and to ensure that any issues can be addressed promptly.